First-time and repeat tourists’ perceptions of authentic Aruban restaurants: An importance-performance competitor analysis

Title

First-time and repeat tourists’ perceptions of authentic Aruban restaurants: An importance-performance competitor analysis

Description

  • First-time visitors to Aruba are satisfied with a higher number of attributes than repeat visitors.
  • Repeat visitors find urgent action is needed in food quality, recycling and employee cleanliness.
  • Performance of competitor restaurants is higher than that of the local Aruban restaurants.
  • First-time visitors tend to be interested in first-impression items.
  • First-time and repeat visitors are both most satisfied with items related to social connectedness.

Fresno State author

Jamie Levitt

Format

article

Full text

https://fresnostate-primo.hosted.exlibrisgroup.com/permalink/f/15p79bp/TN_elsevier_sdoi_10_1016_j_jdmm_2019_100366

Citation Info

DiPietro, R. B., Levitt, J. A., Taylor, S., & Nierop, T. (2019). First-time and repeat tourists’ perceptions of authentic Aruban restaurants: An importance-performance competitor analysis. Journal of Destination Marketing & Management, 14. https://doi.org/10.1016/j.jdmm.2019.100366

Files

Levitt_authentic_p1.pdf

Citation

“First-time and repeat tourists’ perceptions of authentic Aruban restaurants: An importance-performance competitor analysis,” Outstanding Faculty Publications, accessed April 24, 2024, https://facpub.library.fresnostate.edu/items/show/55.